1. How do I cancel my order?
After your order is successfully paid, you can check the status of your order in your account order details.
If the order is not yet packaged for shipment, you can cancel the order in your account order details.
After the order is cancelled, the full amount will be refunded to your payment account within 1-2 business days.
The exact time for refund depends on your payment method.
2. How do I return the jump rope product?
If you find the Zero Gravity Chair product is damaged or unsatisfactory when you receive our Zero Gravity Chair, you can return it for a refund within 30 natural days.
Our returns are valid until 30 natural days after the Zero Gravity Chair arrives.
If you receive the Zero Gravity Chair more than 30 natural days, we will not be able to offer you a return or exchange.
If there is a quality problem with the Zero Gravity Chair, the return shipping cost will be borne by Zeroschair.com.
If you want to return the Zero Gravity Chair product because you don’t like it, picked the wrong color or don’t want it anymore and other non-quality reasons, the resulting shipping costs will be borne by you.
To return a Zero Gravity Chair, please contact us at [email protected] before returning it, stating the reason for the return and providing an invoice or picture to confirm the order number.
Please wrap our Zero Gravity Chair products in their original packaging and double check that the packaging is complete when you do your return.
Our Zero Gravity Chair must be brand new and not affect secondary sales, if not, we will not refund you.
Our return address is: 11 Simmonsville Rd, Bluffton, South Carolina.
Please send us the name of the courier company and the courier number to [email protected] after you send the courier so that we can process your return quickly.
We will check the delivery carefully after we receive it and if there is no problem, we will process your refund within 1-2 business days.
If the Zero Gravity Chair is broken during the return shipping process or lost by the courier, you can contact the courier company for a claim.
We suggest you to check carefully if the Zero Gravity Chair product packaging is intact when you do the return business, and take detailed photos and videos of the Zero Gravity Chair before posting to keep evidence that the Zero Gravity Chair is in good condition.
4. Return fee
Brand new Zero Gravity Chair products purchased on our website that do not affect secondary sales.
Returns can be made within the return period by contacting customer service.
If there is a quality problem with the product that is not caused by human, shipping costs will be borne by Zeroschair.com (Man-made, externally damaged products are not accepted returns).
If there is no product quality issue, the return shipping cost will be borne by the customer.
Zeroschair.com will not charge you to relist items.
5. Refund amount arrival time
Once your return has been processed, please send the Zero Gravity Chair product order number and return logistics number to us at [email protected].
Once the returned Zero Gravity Chair arrives at Zeroschair.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
The exact refund time depends on your payment method, so please be patient.